BALA MURALI
Chief of Staff
📧 hire@balamurali.in 📱 (+91) 7014846207 🌐 balamurali.in 📍 Bangalore, India
Professional Summary
Strategic Chief of Staff with 5+ years of expertise in security compliance, process automation, and cross-functional team leadership. Currently driving operational excellence in the CTO's office at an AI-powered B2B platform, leading enterprise security certifications (ISO 27001, SOC2 Type II, GDPR) and transforming manual processes into automated systems. Proven track record of managing teams up to 22 professionals, achieving 42% efficiency improvements, and successfully handling 3M+ daily transactions across FinTech, HealthTech, and AI/SaaS environments.
Professional Experience
Chief of Staff - CTO's Office
Factors.ai • AI-Powered B2B Demand Generation • Series A
July 2024 — Present
Leading strategic initiatives in CTO's office, managing Compliance & Security team and QA team, driving process optimization and operational excellence.
Manages QA + Security Teams
Engineering-wide Agile Rollout
Vendor & Cost Management
Led 6 Security Certifications
100+ Security Assessments
  • Managed the QA and Security teams, driving accountability, hiring, and performance standards across both functions
  • Set up Agile processes across the engineering org — standardizing sprint cadence, ceremonies, estimation, and tracking
  • Set up and led company-wide IT projects spanning identity, device management, SaaS administration, and infrastructure rollouts
  • Owned vendor management and cost optimization — scouting tools, negotiating contracts, and securing best-in-class rates across the company's SaaS and product stack
  • Partnered with GTM Engineering to streamline lead routing, CRM hygiene, and revenue-ops workflows, lifting funnel efficiency
  • Ran release cycle management coordinating staging deployments, QA testing, and comprehensive release documentation
  • Established comprehensive employee onboarding process including BGV, device inventory management, and Sprinto integration
  • Owned VAPT lifecycle and ongoing security assessments — driving ISO 27001, SOC2 Type II, and GDPR certifications and coordinating remediation through closure
  • Built and owned internal automations across Sales, Marketing, Support, and Engineering, eliminating manual handoffs across teams
  • Built internal analytics dashboard consolidating project health metrics for 4,000+ customer projects using React, Node.js, and BigQuery
  • Migrated dev card tracking from bi-weekly Google Sheets to a real-time GitHub Projects board with integrated product backlog
  • Implemented automated bug tracking system integrating multiple platforms with workflow automation and sync capabilities
  • Deployed Factors Advisor application on GCP with SSL certificates and optimized QA tracking processes
  • Automated device inventory management and implemented SLA-based QA performance tracking with weekly reporting
  • Managed Google ABM POC implementation
Senior Technical Program Manager
Tracxn Technologies • FinTech • Series B
Mar 2023 — July 2024
Led automation team of 22 professionals, driving cross-functional initiatives across the organization.
22 Team Members Led
42% Efficiency Improvement
Sprint Management System
  • Managed dynamic automation team of 20 developers and 2 Associate Product Managers
  • Converted stakeholder requirements into detailed Product Requirement Documents (PRDs)
  • Facilitated daily Agile Scrum meetings ensuring project alignment with timelines
  • Developed Internal Sprint Management system from concept to production deployment
  • Orchestrated comprehensive bug management for production infrastructure
  • Spearheaded integration of Linux-based tools and scripts for process automation
  • Conducted customer feedback calls and implemented improvement strategies
  • Boosted project delivery efficiency by 42% through strategic leadership
Technical Program Manager
Medi Assist HealthCare Limited • HealthTech
Jun 2022 — Mar 2023
Managed end-to-end API development lifecycle and led 'Hercules' SaaS product development.
3M+ Daily Transactions
16 Production Bots
2 Major Releases
  • End-to-end management of customer-requested API development lifecycle
  • Led program management team of 4 professionals
  • Primary program manager for 'Hercules' SaaS platform Phase I & II
  • Managed major releases for Manipal and SBI General insurance platforms
  • Supervised external RPA development team with 16 production bots
  • Created comprehensive API monitoring dashboard for failure detection
  • Handled 3M+ daily transactions across major healthcare platforms
Program Manager
BeGig Private Limited • Gig Economy Startup
Feb 2021 — Jun 2022
Multi-role position as Business Analyst, Product Developer, and Project Manager in fast-paced startup.
4 Team Members Led
3 Roles Simultaneously
KPI Framework Design
  • Led team of 4 professionals and managed day-to-day business operations
  • Conducted requirement gathering and analysis across multiple departments
  • Designed KPI frameworks and built actionable data dashboards
  • Implemented process automation and efficiency improvements
  • Administered implementation of Zoho, Jira, and other productivity tools
  • Performed RCA analysis and third-party vendor vetting
Technical Skills
Process Automation
Python Automation, Google Sheets Automation, Zapier, Make.com, RPA, Workflow Automation
Technical & Infrastructure
Python, SQL, Linux, Google Cloud Platform, API Development, SSL Certificates
Security & Compliance
ISO 27001, SOC2 Type II, GDPR, Security Questionnaires, VAPT Management
Project Management
Jira, GitHub Projects, Agile/Scrum, Sprint Planning, Release Management
Analytics & Monitoring
Google Analytics, KPI Dashboards, SLA Tracking, Performance Monitoring
Platforms & Systems
AI/B2B SaaS, FinTech, HealthTech, Sprinto, Zoho Suite, Device Management
Notable Projects
  • GTMship — Open-source AI workflow automation platform; plain-English workflow generation with AI agents and one-click deploy to AWS/GCP (Personal, MIT)
  • PaisaFlow — Privacy-first iOS expense tracker for India with SwiftData (Personal)
  • Factors SDK Debugger — Chrome extension for SDK debugging, published on Chrome Web Store
  • ComplyDeck — AI-powered RAG system for security questionnaires (Personal)
  • CrawlyCarl — AI web scraping API with Gemini LLM integration (Personal)
  • Freshdesk-GitHub Sync — Bidirectional sync system with Slack notifications
  • Startup Ecosystem Mapper — Regex-based legal entity extraction at Tracxn
  • Founding Year Extractor — Rule-based engine using sliding window algorithms
Education
PGP - Project Management
NICMAR, Pune
July 2018 - June 2020
BTech Degree
Manipal University
July 2013 - June 2017
Key Achievements
  • Led company through ISO 27001, SOC2 Type II, and GDPR certification processes
  • Transformed dev tracking from bi-weekly manual sheets to real-time GitHub automation
  • Built end-to-end bug tracking automation with multi-platform integration and workflow orchestration
  • Achieved 42% improvement in project delivery efficiency through process optimization
  • Successfully managed 3M+ daily healthcare transactions across major platforms
  • Deployed and supervised 16 production RPA bots for healthcare automation
  • Led cross-functional teams ranging from 4 to 22 professionals across multiple domains