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I'm Bala Murali.

Technical Program Manager
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About

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I am a strategic Technical Program Manager with 5+ years of expertise specializing in security compliance, process automation, and operational excellence. Currently driving initiatives in CTO's office at an AI-powered B2B platform, I excel in leading enterprise security certifications, transforming manual processes into automated systems, and coordinating cross-functional teams to deliver exceptional results.

Profile

Specialized in security compliance management, process automation, and cross-functional team leadership across AI/SaaS, FinTech, and HealthTech environments. Expert in leading enterprise security certifications (ISO 27001, SOC2 Type II, GDPR), transforming manual workflows into automated systems, and managing complex technical programs from conception to deployment. Proven ability to handle large-scale operations including 3M+ daily transactions and teams up to 22 professionals.

  • Fullname: Bala Murali
  • Birth Date: August 24, 1996
  • Job: Technical Program Manager
  • Website: balamurali.in
  • Email: hire@balamurali.in

Skills

Security Compliance (ISO 27001, SOC2, GDPR) 95%
Process Automation (Python, Zapier, Make.com) 90%
Project Management (Jira/GitHub Projects) 100%
Cloud Infrastructure (GCP) & Python 85%
Analytics & Performance Monitoring 80%
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More of my credentials.

Work Experience

Factors.ai

AI-Powered B2B Demand Generation • Series A • Bangalore, India

Technical Program Manager - CTO's Office

July 2024 — Present Present

Leading strategic initiatives in CTO's office, driving process optimization, security compliance, and operational excellence across engineering teams at a leading AI-powered B2B demand generation platform.

Key Achievements

3
Security Certifications Led
30+
Security Assessments Completed
Real-time
Dev Tracking Implementation

Core Responsibilities

  • Spearheaded ISO 27001, SOC2 Type II, and GDPR certification processes ensuring enterprise-grade security compliance
  • Revolutionized dev card tracking from bi-weekly Google Sheets to real-time GitHub Projects board with integrated product backlog
  • Built automated bug tracking system with multi-platform integration and workflow automation capabilities
  • Orchestrated end-to-end release cycle management including staging deployments, QA coordination, and release documentation
  • Established comprehensive onboarding process with BGV, device inventory management, and Sprinto integration
  • Deployed Factors Advisor application on GCP with SSL certificates and optimized QA tracking processes
  • Implemented SLA-based QA performance tracking with automated weekly reporting and accountability systems

Technologies Used

GitHub Projects Python Automation Google Cloud Platform Zapier Make.com Freshdesk Workflow Automation Sprinto SSL Certificates Security Compliance

Tracxn Technologies

FinTech • Series B • Bangalore, India

Senior Technical Program Manager

Mar 2023 — July 2024 1 year 5 months

Led a dynamic automation team of 22 professionals, driving cross-functional initiatives and achieving 42% improvement in project delivery efficiency through strategic leadership and process optimization.

Key Achievements

22
Team Members Managed
42%
Efficiency Improvement
Sprint
Management System Built

Core Responsibilities

  • Led automation team of 20 developers and 2 Associate Product Managers
  • Converted stakeholder requirements into detailed Product Requirement Documents
  • Facilitated daily Agile Scrum meetings ensuring project alignment
  • Developed Internal Sprint Management system from concept to production
  • Managed comprehensive bug management for production infrastructure
  • Conducted customer feedback calls and implemented improvement strategies

Technologies Used

Jira Linux API Development Agile/Scrum Python Data Analytics

Medi Assist HealthCare Limited

HealthTech • TPA Services • Bangalore, India

Technical Program Manager

Jun 2022 — Mar 2023 10 months

Managed end-to-end API development lifecycle and led 'Hercules' SaaS product development for insurance companies, successfully handling 3M+ daily transactions across major healthcare platforms.

Key Achievements

3M+
Daily Transactions
16
Production Bots
2
Major Releases

Core Responsibilities

  • End-to-end management of customer-requested API development lifecycle
  • Led program management team of 4 professionals
  • Primary program manager for 'Hercules' SaaS platform Phase I & II
  • Managed major releases for Manipal and SBI General insurance platforms
  • Supervised external RPA development team with 16 production bots
  • Created comprehensive API monitoring dashboard for failure detection

Technologies Used

API Development RPA SaaS Platforms Healthcare Systems Agile/Scrum Dashboard Analytics

BeGig Private Limited

Gig Economy • Startup • Bangalore, India

Program Manager

Feb 2021 — Jun 2022 1 year 5 months

Wore multiple hats as Business Analyst, Product Developer, and Project Manager in a fast-paced startup environment, leading operational excellence initiatives and driving process automation across the organization.

Key Achievements

4
Team Members Led
3
Roles Managed
KPI
Framework Designed

Core Responsibilities

  • Led team of 4 professionals and managed day-to-day business operations
  • Handled Business Analysis, Product Development, and Project Management
  • Conducted requirement gathering and analysis across multiple departments
  • Designed KPI frameworks and built actionable data dashboards
  • Implemented process automation and efficiency improvements
  • Administered implementation of Zoho, Jira, and other productivity tools

Technologies Used

Zoho Suite Jira Business Analysis KPI Dashboards Process Automation Agile/Scrum

Education

PGP - Project Management

NICMAR, Pune

July 2018 - June 2020

BTech Degree

Manipal University

July 2013 - June 2017

Contact

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Get in Touch

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Email

hire@balamurali.in

Primary contact

Phone

(+91) 7014846207

Available 9 AM - 6 PM IST

Location

Bangalore, India

Open to remote work
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Quick Response

I typically respond within 24 hours during business days.

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